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RETURN PROCEDURE

  1. Each customer of the mysha-art.eu online store has the right to withdraw from the purchase within 14 days from the date of its receipt.
  2. The willingness to resign from the purchase shall be deemed to be the date of the correct completion of the RETURN FORM available below.
  3. Within 3 business days of sending the information in the RETURN FORM, you will receive an e-mail from the service of the mysha-art.eu store with information about the address to which the goods should be sent.
  4. The cost of shipping the returned goods is borne by the customer.
  5. liThe customer is obliged to send back the goods no later than 14 days from the moment of resignation from the willingness to purchase.
  6. The refund for the purchase will be made no later than 14 days from the date of receipt of the return shipment. The amount due will be refunded to the account from which the order was paid.
  7. The mysha-art.eu store reserves the right to refuse to accept a refund if:
    a) the returned goods show signs of use or damage, such as abrasions, stains and dirt,
    b) the returned goods are incomplete, e.g. no certificate of authenticity
  8. Unrecognized returns are sent back to the customer at his expense after prior arrangement with the customer on the date and cost of shipment.

COMPLAINT PROCEDURE

  1. The customer is obliged to check the goods immediately upon receipt of the goods in the presence of the courier and raise objections to the courier regarding the delivered goods and immediately inform the Store about any irregularities found, which may lie with the Store under pain of recognition that the later described irregularities do not burden the Store.
  2. Complaints about products should be submitted via the RETURN FORM available below.
  3. The complaint should include: name and surname of the ordering person, order number, e-mail address of the customer and a description of the event being the basis for the complaint. In the “Application type” field, select the “Complaint” option.
  4. The Seller will respond to the complaint within 14 days from the date of its receipt by the Seller, and if it was not possible, to inform the Customer during this period, when the complaint will be considered.
  5. The Seller informs that each product sold via the mysha-art.eu Store is carefully checked for defects before shipment to the Customer.

Return form

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